BG Products of Oklahoma/Houston Presents:
For Service Advisors, Service Drive Managers, Service Managers, Fixed Operations Directors, Dealer Principals & GM's
ADVANCED High-Performance Service Selling & Customer Handling Fundamentals
THREE Convenient Seminar Dates to Choose From:
- February 24, 2021: 6:30 - 9:30 p.m.
- February 25, 2021: 9:00 a.m. - noon
- February 25, 2021:, 1:00 - 4:00 pm
For the prior sessions: Click here.
BG Products Houston Training Center
8703 Fallbrook Drive
Houston, TX 77064
The Advanced session will focus on a thorough review and re-enforcement of the training that was provided in the fundamental course, evaluate and discuss specific challenges and opportunities and provide advanced level techniques around processes to take the Service Selling & Customer Handing process to the next level.
Specific content includes:
- Service Selling & Customer Handling at Write Up
- Diagnosis & Inspection
- Post Diagnosis & Inspection Communication
- Advanced Processes and Techniques
Workshop Leader: Scott Russeau. Scott Russeau is a force of nature in the automotive industry. With nearly 30 years of automotive experience, he has developed a reputation as a cutting-edge industry expert in fixed operations. Scott started his career as a technician with Bridgestone Firestone. His career rapidly advanced and he held positions as a service advisor, service manager, assistance manager, general manager, fixed ops director, automotive process consultant, field manager, regional manager, and director of training and learning. Scott’s motivational, engaging, and relatable speaking style has inspired positive change at all organizational levels, from porters to executive presidents.
For more info:
Call (800) 580-0024