Send technician-recorded videos of a vehicle, while it’s in the shop, to your customers. Then, followup with the customer about needed maintenance.
Show your customers the proof!
With the TruVideo app, a technician can record issues reported during a multi-point inspection and then send the video to the customer via text and email. The customer views the video, sees the issues, understands what needs to be serviced.
Using video improves the customer experience and builds trust and transparency. Video and texting allow service departments to speak directly to the customer in the most comprehensive and efficient way possible.
Features
- Create custom, narrated videos of multipoint inspection results
- Send videos directly to customers via text or email
- Track when the video is viewed by the customer
- Customers can approve repairs through text
Benefits
- Better flow of information from technician to service advisor to customer
- Receive quicker responses from customers
- Dramatically improve customer satisfaction and trust
- Create rapport and loyalty